Now 5 years old, but still good as gold—Britt Parrot’s Digital Web Magazine article on including social media in your content strategy. 4 basic takeaways:
1) Social media is about going out to where the action is, the relevant conversations are, on the Web–and joining in.
2) It’s about open communication (or if you’re a cautious newbie–monitoring relevant conversations).
3) Your primary goal for your content should be communication, not just showing off the latest hot social technology. Which platform will be most effective building relationships, getting word out, gathering info. about your organization?
4) As always with content strategy, you gotta have the patience and discipline to do a careful content audit that identifies different formats (text, video, audio, images) on your site and figures out how and where to share them most effectively.